Find answers to common questions about our IT services, support, and pricing.
We work with businesses of all sizes across various industries, from startups with 5 employees to established enterprises with 500+ employees. Our services are particularly popular with healthcare providers, financial services firms, manufacturing companies, and professional services organizations.
Yes! Our managed services clients have access to 24/7/365 technical support. We monitor your systems around the clock and respond immediately to critical issues. For non-managed clients, we offer emergency support packages with guaranteed response times.
For managed services clients, we guarantee a 15-minute response time for critical issues. For standard support requests, our typical response time is under 2 hours during business hours. Emergency support is available 24/7 with response times based on severity level.
Our managed IT services include proactive monitoring, patch management, help desk support, backup management, security updates, network management, and regular strategic planning sessions. We also provide detailed monthly reports on your IT environment’s health and performance.
Absolutely! Cloud migration is one of our core specialties. We’ve successfully migrated hundreds of businesses to platforms like Microsoft 365, Google Workspace, AWS, Azure, and Google Cloud. We handle everything from planning and execution to training and ongoing support.
Yes, cybersecurity is a critical component of our services. We offer security assessments, penetration testing, firewall management, endpoint protection, security awareness training, compliance support, and incident response. We can help you meet compliance requirements for HIPAA, PCI-DSS, SOC 2, and other frameworks.
Definitely! We often work alongside internal IT teams, providing additional expertise, 24/7 coverage, or specialized skills in areas like cloud architecture or cybersecurity. We’re happy to collaborate as an extension of your team or handle specific projects while your team focuses on strategic initiatives.
We offer flexible pricing models to fit different needs. Managed services are typically billed monthly on a per-user or flat-rate basis. Project work can be quoted as fixed-price or time-and-materials. We’re transparent about costs and provide detailed proposals before any work begins.
For managed services, we typically recommend a 12-month agreement to ensure consistency and allow us to implement meaningful improvements. However, we offer month-to-month options for businesses that prefer flexibility. Project work is contracted on a per-project basis with no long-term commitment.
Yes! We offer a complimentary IT assessment where we’ll review your current infrastructure, identify potential issues, and provide recommendations. There’s no obligation—just honest advice from experienced IT professionals.
We make onboarding as smooth as possible. After our initial consultation and agreement, we’ll schedule a comprehensive discovery session to document your infrastructure, understand your workflows, and identify your priorities. We then create a tailored support plan and begin monitoring and supporting your systems. Most clients are fully onboarded within 2-4 weeks.
We minimize disruption by scheduling major work during off-hours and using phased implementation approaches. For most onboarding activities, your team won’t experience any downtime. When maintenance windows are needed, we work with you to schedule them at convenient times.
Simply contact us via phone, email, or the form on our Contact page. We’ll schedule a brief call to understand your needs, then set up your free consultation. It’s that easy!